How do I view my order history/status?
-If you have placed your order while logged in, you can simply click Account and view your order history and status
-If you did not have an account, currently, there is no way to view your entire order history. We strongly recommend that you create an account to track your future purchases and receive future promotion informations!
Why is my order delayed?
-As much as we try to make sure our customers receive their orders in timely manner, there may be certain things we cannot control such as delays from built-to-order vendors, delays from carriers, etc.
In very rare cases, low stock items may go out of stock right before customer place the order. In these cases, we try our best to re-stock the item as soon as possible to fulfill the order. If an order goes to backorder, we will notify you to determine next course of action
My Order never arrived
-Please check the tracking number to confirm if the order has been shipped from the Musa Store.
If the tracking shows your order has been delivered but you did not receive the package, please contact USPS first so we can file a claim.
*We recommend contacting your city’s Postmaster
Please contact us at firstname.lastname@example.org
My tracking hasn’t been updated
-Sometimes, USPS accidentally skip scanning the package at their stops. Usually they are updated when scanned at the next stop. However, if you have not seen any update in status for 5 business days, please contact us at email@example.com
*If you suspect that your package has been delivered to wrong address or stolen, it is crucial that you contact your local post office or your region’s postmaster as soon as possible.
If the tracking hasn’t been updated and delivery has exceeded the expected delivery daye by 2 business day, please contact us at firstname.lastname@example.org
An item is missing from my shipment
-When your order contains items that are coming from different origins (ex. Wilder Tactical + Blue Alpha + Musa Store) , you will receive them in separate packaging. You can find tracking information for each package from your Account order history or by contacting us at email@example.com
I received the wrong product
-If you feel that you received the wrong product, contact us at firstname.lastname@example.org within 48 hours of receiving the product.
What is your return/cancellation/exchange policy?
-Please see our return policy HERE
I cannot find products I am looking for
-Please feel free to contact us at email@example.com and we will try our best to help you find a product or find an alternative for you. Also, we always welcome any suggestions on products you would like to see in our website!
Can I purchase restricted items if I live in a restricted state?
-If you are a Law Enforcement Officer, getting a code from VerifyPass would verify your credential instantly and also gives you a discount
-If you are a Permit holder that allows you to access restricted items, please contact us at firstname.lastname@example.org prior to placing the order. Please note that there may be delay or cancel with restocking fee if order is placed without contacting us.
*Please note it is up to the customer to research and understand the laws and regulations of your city/county/state.