Return & Refund Policy

Thanks for shopping at The Musa Store.  We pride ourselves in our commitment to keeping our customers satisfied.  If you are not satisfied with your purchase, we are here to help.  For information on Returns, Refunds, and Cancellations please use the information below.

Our Promise to You.

If you received a damaged product, the wrong product, or are unhappy because of any situation caused by our negligence – we will make it right by you.  No questions asked.  We just ask that you understand we are human and we make mistakes sometimes!

Returns

We will accommodate all returns SUBMITTED within 7 days of you receiving the product. There will be a 7 day grace period for the item to be returned after the RMA has been issued. Please note any item returned that is damaged, missing parts, or otherwise ineligible for a refund/store credit WILL be sent back to the customer. 

To be eligible for refund, the following criteria must be met

  • Item must be unused and in the original undamaged packaging with all original contents
  • Include copy of the original invoice and RA in the return package (We cannot accept returns without RMA)

To make the process easy log into your account at the top of the page, go to orders, and within the order click return items on the items you would like to send back!

Example order with the Return Items link highlighted

Next, you will need to specify the Qty To ReturnReturn Reason, and Return Action. You will also have the option to leave a comment.

Example returns form

The Original Shipping is Non-Refundable and we will send you return shipping.
*May be subjected to 10% RE-STOCKING FEE (All returns due to our mistake will be exempted from any fee) 
Please understand that this is to cover all cost and fee associated with return shipping and transaction fee. 

 

Refunds

Once we receive your return, we will inspect and shoot you an email. When your return is approved, we will initiate a refund to the original method of payment you used or in store credit if you prefer.  We try to make the process as painless as possible.  If for any reason your bank hasn't deposited your refund after 10 days please contact us at [email protected]

SEZZLE USERS

Any refunds going through Sezzle will be subject to a 6% processing fee. If you choose store credit as a refund option, please note that you will receive the full credit however Sezzle will charge you for the agreed amount until the terms are complete. 

Return and Exchange Exception

Due to the nature of certain products, below are list of items that are non-refundable 

  • Apparels
  • Made-to-Order items
  • Perishable good 
  • Ammunitions
  • PPE
  • Clearance/Final Sale goods
  • Items sold in bulk or as a set
  • Gift Cards
  • Soft/hard Armor, helmet
  • All other products labeled non-refundable

Cancellation

For MOST products, to ensure fast shipping / good production management once the order has been processed, we cannot cancel the order. In certain circumstances depending on the vendor, we may be able to cancel or edit the product but it is not guaranteed. In the case your order cannot be cancelled, once you receive the item you will need to go through the returns process mentioned above. 

To request a cancel on your order please use the form below.

All Cancels are Final